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This job listing has been automatically translated by AI. The Japanese version is the authoritative text. All compensation is paid in Japanese Yen (JPY).

Some free-text details (such as special notes or the reason for age restrictions) may still appear in the original Japanese until an accurate translation is confirmed, since translating them out of context could distort their meaning.

Hello Work Internet Service株式会社テイクス 池袋オフィス

■【サポートデスク】問い合わせ対応・運用支援

Job no. 13090-45177261

月給 250,000円〜360,000円
Work location
東京都豊島区
Working hours
9:00〜18:00
Annual holidays
127日
Employment type
Permanent

What will I do?

サポートデスクとして、社内ユーザーからの ＩＴに関する問い合わせ対応および 運用支援をご担当いただきます。 ＰＣ・周辺機器に関する問い合わせ対応、 各種システムやアプリケーションの利用サポート、 ユーザーアカウントの登録・変更対応、 ＩＴ環境に関する各種申請処理などをお任せします。 サポートデスクの経験を活かし、利用者の 業務効率化や安定

More details

Tap to open
Job description / Requirements & experienceJob description · Experience required · Requirements & experience
Job description
サポートデスクとして、社内ユーザーからの ＩＴに関する問い合わせ対応および 運用支援をご担当いただきます。 ＰＣ・周辺機器に関する問い合わせ対応、 各種システムやアプリケーションの利用サポート、 ユーザーアカウントの登録・変更対応、 ＩＴ環境に関する各種申請処理などをお任せします。 サポートデスクの経験を活かし、利用者の 業務効率化や安定したＩＴ環境の維持に貢献いただけます。 （変更範囲：会社の定める業務）
Experience required
必要な経験・知識・技能等あれば尚可 電話やメールでの問い合わせ対応の経験
Requirements & experience
必要な経験・知識・技能等あれば尚可 電話やメールでの問い合わせ対応の経験
Pay & allowancesBase salary · Commuting allowance · Bonus
Wage
月給 250,000円〜360,000円
Base salary
Base (monthly avg.) or hourly: ¥250,000–¥360,000
Commuting allowance
Up to ¥50,000/month
Bonus
Yes (2 times/year)
Work styleWorking hours · Annual holidays · Overtime
Work location
〒170-0013 東京都豊島区東池袋１－１０－１ 住友池袋駅前ビル７階
Working hours
Hours 1: 9:00–18:00
Days off
Sat, Sun, Public holidays, Others / summer break, New Year break / 10 days paid leave after 6 months
Annual holidays
127 days
Overtime
Yes (avg. 16h/month) / No special clause (Art. 36 agreement)
Employment & contractEmployment period · Conversion to permanent · Insurance enrolled
Employment type
Permanent employee
Employment period
No fixed term
Insurance enrolled
Full social insurance (health, pension, employment, accident)
Apply & selection / About the companySelection method · Business activities · Company features
Selection method
Interview (2 planned), Document screening, Written exam, Others
Result notification
after document screening / after interview / documents: within 7 days of receipt / interview: within 7 days
Business activities
1. Custom software development 2. Solution architecture and operation support 3. Technical support
Company features
Subsidiary of I-S-B Corporation, listed on Tokyo Stock Exchange Prime Market. 26 consecutive years of growth with comprehensive employee benefits and education systems. An environment where individual career development and skill enhancement are supported.
Other info (from job posting)
Written examination and other assessments use SPI aptitude tests.
Original Hello Work listingHello Work Internet Service

Can I apply for this job?

Visa Status

This Hello Work listing does not state which residence status it is open to.

Check if your visa works — 1 minute
Japanese
Not listed
Experience
No experience needed

A plus if you have experience: 電話やメールでの問い合わせ対応の経験

Foreign Staff
Not listed

For anything not listed, you can ask the employer directly by email.

This job listing has been automatically translated by AI. The Japanese version is the authoritative text. All compensation is paid in Japanese Yen (JPY).
Bonus availableFull social insurancePay raisesTransport paid

Just your email address is enough to apply.

Apply directly to the employer by email. The official site is a separate option. Opening your email app does not send it.

Application deadline2027/01/31
Posted date2026/11/12
Job no.13090-45177261
In short
Plain language · auto-generated
This is a IT & engineering job. Training is provided. Weekends off, with 127 days off per year.

Job description

サポートデスクとして、社内ユーザーからの ＩＴに関する問い合わせ対応および 運用支援をご担当いただきます。 ＰＣ・周辺機器に関する問い合わせ対応、 各種システムやアプリケーションの利用サポート、 ユーザーアカウントの登録・変更対応、 ＩＴ環境に関する各種申請処理などをお任せします。 サポートデスクの経験を活かし、利用者の 業務効率化や安定したＩＴ環境の維持に貢献いただけます。 （変更範囲：会社の定める業務）

Pay & allowances

Base salaryBase (monthly avg.) or hourly: ¥250,000–¥360,000
BonusYes (2 times/year)
Pay raiseYes (¥3,000–¥50,000/month)
Fixed overtime payNo
Commuting allowanceUp to ¥50,000/month
Pay cut-off dayEnd of month
PaydayPaid on the 15th

Work style

Working hoursHours 1: 9:00–18:00
Break time60 min
OvertimeYes (avg. 16h/month) / No special clause (Art. 36 agreement)
Days offSat, Sun, Public holidays, Others / summer break, New Year break / 10 days paid leave after 6 months
Annual holidays127 days

Employment & contract

Employment typePermanent employee
Employment periodNo fixed term
Trial periodYes (3 months–6 months; same conditions as regular employment)

Benefits & welfare

Insurance enrolledFull social insurance (health, pension, employment, accident)
Retirement allowanceNo
Training program

Training program available to non-full-time employees. Training content and independent learning system: IT technology training (web-based training), Bizcampus: Business manners training

Benefits

Covered by Kanto ITS Health Insurance Cooperative

Commute by carNot allowed

Apply & selection

Experience required

必要な経験・知識・技能等あれば尚可 電話やメールでの問い合わせ対応の経験

AgeUnder 59 / upper limit = mandatory retirement age / Reason: Due to retirement age of 60 years
Number of openings1 (expansion)
Selection methodInterview (2 planned), Document screening, Written exam, Others
Result notificationafter document screening / after interview / documents: within 7 days of receipt / interview: within 7 days

About the company

株式会社テイクス 池袋オフィス
Business activities

1. Custom software development 2. Solution architecture and operation support 3. Technical support

Company features

Subsidiary of I-S-B Corporation, listed on Tokyo Stock Exchange Prime Market. 26 consecutive years of growth with comprehensive employee benefits and education systems. An environment where individual career development and skill enhancement are supported.

Message from the employer

Subsidiary of I-S-B Corporation, listed on Tokyo Stock Exchange Prime Market. 26 consecutive years of growth with comprehensive education supporting engineer development. Comprehensive employee benefits and education systems create an environment for individual skill enhancement.

Number of employeespart-time: 0
Capital¥10,000,000
Year founded2000

Other info (from job posting)

Written examination and other assessments use SPI aptitude tests.

Some free-text details (such as special notes or the reason for age restrictions) may still appear in the original Japanese until an accurate translation is confirmed, since translating them out of context could distort their meaning.

Check before you apply

  • Whether your residence status permits this kind of work
  • Whether the pay, hours, and days off match your wishes
  • How to apply and what documents are needed (Hello Work may require a referral letter)
  • If applying with the Specified Skilled Worker visa: the company needs to prepare to accept SSW workers (support system, notifications, etc.). When applying or inquiring, ask whether they plan to accept SSW workers

GloJob does not judge work eligibility or visa suitability. Please make the final confirmation yourself, with the employer and a professional.

For employers: see here for information on hiring international talent and preparing to accept SSW workers → Employer page (Japanese)

Just your email address is enough to apply.

See how to apply through the official Hello Work site (another option)

You can apply to the employer directly by email for this job. Applying through the official site is a separate option; you do not need to use both. Follow any specific instructions from the employer. GloJob does not apply or act as an agent for you.

Job number for this posting
13090-45177261

Search this number on the official Hello Work website to find this job.

There are three ways to apply

  1. Online self-application (from home — the easiest)

    Apply directly to the employer from your Job Seeker My Page (created with an email address). This works only for jobs marked "Online self-application: accepted." In My Page, search the job number → "Self-apply" → write your reason for applying, attach your résumé, and send. No referral letter is needed.

  2. Online referral

    Requires a Job Seeker My Page and job-seeker registration at a Hello Work office. Contact Hello Work, receive a referral online, and check the referral letter in My Page.

  3. Get a referral letter at the counter

    Visit your nearest Hello Work office, register as a job seeker and have a consultation, get a referral letter, and submit it to the employer (in person or by mail).

※ Whether "online self-application" is available differs by job. Check the "Online self-application accepted" field on the official Hello Work page.

If you're worried about Japanese (free, with interpreters)

Foreign Employment Service Centers (Tokyo, Nagoya, Osaka, Fukuoka) and foreigner corners at Hello Work offices nationwide have interpreters who help — free of charge — with writing application documents and procedures in English, Chinese, and other languages.

This listing is information published on Hello Work Internet Service. Applications are made externally (at Hello Work). GloJob does not judge work eligibility.（Last checked: 2026/11/13）

Original Hello Work listing

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月給 250,000円〜360,000円