グロジョブ
Hello Work Internet Service
Training & cert support
株式会社テイクス 池袋オフィス
IT · Tokyo

●海外向けヘルプデスク(英語を用いた仕事です)

〒170-0013 東京都豊島区東池袋1-10-1 住友池袋駅前ビル7階
Tokyo Toshima-ku
Monthly pay
¥300,000–¥500,000
Employment type
Permanent employee
Working hours
9:00〜18:00
Annual holidays
127 days

Can I apply for this job?

Visa Status

This Hello Work listing does not state which residence status it is open to.

Check if your visa works — 1 minute
Japanese
Not listed
Experience

Experience required

ユーザー問い合わせ対応

Foreign Staff
Not listed

For anything not listed, you can ask the employer directly by email.

This job listing has been automatically translated by AI. The Japanese version is the authoritative text. All compensation is paid in Japanese Yen (JPY).
Bonus availableFull social insurancePay raisesTransport paid

Just your email address is enough to apply.

Application deadline2026/11/30
Posted date2026/09/08
Job no.13090-35530961
In short
Plain language · auto-generated
This is a IT & engineering job. Training is provided. Weekends off, with 127 days off per year.

Job description

パソコン周辺の問い合わせ対応と弊社独自システムの問い合わせ対 応の両方ご担当いただきます。 英語と日本語の割合は半々です。

【想定業務】ユーザー問い合わせ対応・キッティング・パソコン周辺資産管理 ・エスカレーション・その他関連作業 英語とITのスキル両方生かされたい方はぜひご応募ください。 変更範囲:会社の定める業務

Pay & allowances

Base salaryBase (monthly avg.) or hourly: ¥300,000–¥500,000
BonusYes (2 times/year)
Pay raiseYes (¥3,000–¥50,000/month)
Fixed overtime payNo
Commuting allowanceUp to ¥50,000/month
Pay cut-off dayEnd of month
PaydayPaid on the 15th

Work style

Working hoursHours 1: 9:00–18:00
Break time60 min
OvertimeYes (avg. 16h/month) / No special clause (Art. 36 agreement)
Days offSat, Sun, Public holidays, Others / summer break, New Year break / 10 days paid leave after 6 months
Annual holidays127 days

Employment & contract

Employment typePermanent employee
Employment periodNo fixed term
Trial periodYes (3 months–6 months; same conditions as regular employment)

Benefits & welfare

Insurance enrolledFull social insurance (health, pension, employment, accident)
Retirement allowanceNo
Training program

Training program available to non-full-time employees. Training content and independent learning system: IT technology training (web-based training), Bizcampus: Business manners training

Benefits

Covered by Kanto ITS Health Insurance Cooperative

Commute by carNot allowed

Apply & selection

Experience required

必要な経験・知識・技能等必須 ユーザー問い合わせ対応

AgeUnder 59 / upper limit = mandatory retirement age / Reason: Due to retirement age of 60 years
Number of openings1 (expansion)
Selection methodInterview (2 planned), Document screening, Written exam, Others
Result notificationafter document screening / after interview / documents: within 7 days of receipt / interview: within 7 days

About the company

株式会社テイクス 池袋オフィス
Business activities

1. Custom software development 2. Solution architecture and operation support 3. Technical support

Company features

Subsidiary of I-S-B Corporation, listed on Tokyo Stock Exchange Prime Market. 26 consecutive years of growth with comprehensive employee benefits and education systems. An environment where individual career development and skill enhancement are supported.

Message from the employer

Subsidiary of I-S-B Corporation, listed on Tokyo Stock Exchange Prime Market. 26 consecutive years of growth with comprehensive education supporting engineer development. Comprehensive employee benefits and education systems create an environment for individual skill enhancement.

Number of employeespart-time: 0
Capital¥10,000,000
Year founded2000

Other info (from job posting)

Written examination and other assessments use SPI aptitude tests.

Some free-text details (such as special notes or the reason for age restrictions) may still appear in the original Japanese until an accurate translation is confirmed, since translating them out of context could distort their meaning.

Check before you apply

  • Whether your residence status permits this kind of work
  • Whether the pay, hours, and days off match your wishes
  • How to apply and what documents are needed (Hello Work may require a referral letter)
  • If applying with the Specified Skilled Worker visa: the company needs to prepare to accept SSW workers (support system, notifications, etc.). When applying or inquiring, ask whether they plan to accept SSW workers

GloJob does not judge work eligibility or visa suitability. Please make the final confirmation yourself, with the employer and a professional.

For employers: see here for information on hiring international talent and preparing to accept SSW workers → Employer page (Japanese)

Just your email address is enough to apply.

How to apply for a Hello Work job

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Applying for Hello Work jobs works a little differently. Check the steps below. You apply through Hello Work itself — GloJob does not apply or act as an agent for you.

Job number for this posting
13090-35530961

Search this number on the official Hello Work website to find this job.

There are three ways to apply

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  2. Online referral

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  3. Get a referral letter at the counter

    Visit your nearest Hello Work office, register as a job seeker and have a consultation, get a referral letter, and submit it to the employer (in person or by mail).

※ Whether "online self-application" is available differs by job. Check the "Online self-application accepted" field on the official Hello Work page.

If you're worried about Japanese (free, with interpreters)

Foreign Employment Service Centers (Tokyo, Nagoya, Osaka, Fukuoka) and foreigner corners at Hello Work offices nationwide have interpreters who help — free of charge — with writing application documents and procedures in English, Chinese, and other languages.

This listing is information published on Hello Work Internet Service. Applications are made externally (at Hello Work). GloJob does not judge work eligibility.(Last checked: 2026/09/09)

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