グロジョブ
Hello Work Internet Service
Training & cert support
株式会社テイクス 池袋オフィス
IT · Tokyo

■【サポートデスク】利用者支援窓口担当

〒170-0013 東京都豊島区東池袋1-10-1 住友池袋駅前ビル7階
Tokyo Toshima-ku
Monthly pay
¥240,000–¥400,000
Employment type
Permanent employee
Working hours
9:00〜18:00
Annual holidays
127 days

Can I apply for this job?

Visa Status

This Hello Work listing does not state which residence status it is open to.

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Japanese
Not listed
Experience

Experience required

必須:メール対応経験 尚可:ヘルプデスク経験

Foreign Staff
Not listed

For anything not listed, you can ask the employer directly by email.

This job listing has been automatically translated by AI. The Japanese version is the authoritative text. All compensation is paid in Japanese Yen (JPY).
Bonus availableFull social insurancePay raisesTransport paid

Just your email address is enough to apply.

Application deadline2026/12/31
Posted date2026/10/26
Job no.13090-42031861
In short
Plain language · auto-generated
This is a IT & engineering job. Training is provided. Weekends off, with 127 days off per year.

Job description

社内システムに関する利用者支援業務をご担当いただきます。 問い合わせ内容の受付や対応を行い、 利用者が円滑にシステムを利用できる 環境づくりを進めていただきます。 また、アカウント管理や申請受付、 対応履歴管理にも携わっていただきます。 そのほか、FAQ整備やナレッジ更新もご担当いただきます。 (変更範囲:会社の定める業務)

Pay & allowances

Base salaryBase (monthly avg.) or hourly: ¥240,000–¥400,000
BonusYes (2 times/year)
Pay raiseYes (¥3,000–¥50,000/month)
Fixed overtime payNo
Commuting allowanceUp to ¥50,000/month
Pay cut-off dayEnd of month
PaydayPaid on the 15th

Work style

Working hoursHours 1: 9:00–18:00
Break time60 min
OvertimeYes (avg. 16h/month) / No special clause (Art. 36 agreement)
Days offSat, Sun, Public holidays, Others / summer break, New Year break / 10 days paid leave after 6 months
Annual holidays127 days

Employment & contract

Employment typePermanent employee
Employment periodNo fixed term
Trial periodYes (3 months–6 months; same conditions as regular employment)

Benefits & welfare

Insurance enrolledFull social insurance (health, pension, employment, accident)
Retirement allowanceNo
Training program

Training program available to non-full-time employees. Training content and independent learning system: IT technology training (web-based training), Bizcampus: Business manners training

Benefits

Covered by Kanto ITS Health Insurance Cooperative

Commute by carNot allowed

Apply & selection

Experience required

必要な経験・知識・技能等必須 必須:メール対応経験 尚可:ヘルプデスク経験

AgeUnder 59 / upper limit = mandatory retirement age / Reason: Due to retirement age of 60 years
Number of openings1 (expansion)
Selection methodInterview (2 planned), Document screening, Written exam, Others
Result notificationafter document screening / after interview / documents: within 7 days of receipt / interview: within 7 days

About the company

株式会社テイクス 池袋オフィス
Business activities

1. Custom software development 2. Solution architecture and operation support 3. Technical support

Company features

Subsidiary of I-S-B Corporation, listed on Tokyo Stock Exchange Prime Market. 26 consecutive years of growth with comprehensive employee benefits and education systems. An environment where individual career development and skill enhancement are supported.

Message from the employer

Subsidiary of I-S-B Corporation, listed on Tokyo Stock Exchange Prime Market. 26 consecutive years of growth with comprehensive education supporting engineer development. Comprehensive employee benefits and education systems create an environment for individual skill enhancement.

Number of employeespart-time: 0
Capital¥10,000,000
Year founded2000

Other info (from job posting)

Written examination and other assessments use SPI aptitude tests.

Some free-text details (such as special notes or the reason for age restrictions) may still appear in the original Japanese until an accurate translation is confirmed, since translating them out of context could distort their meaning.

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  • Whether the pay, hours, and days off match your wishes
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  • If applying with the Specified Skilled Worker visa: the company needs to prepare to accept SSW workers (support system, notifications, etc.). When applying or inquiring, ask whether they plan to accept SSW workers

GloJob does not judge work eligibility or visa suitability. Please make the final confirmation yourself, with the employer and a professional.

For employers: see here for information on hiring international talent and preparing to accept SSW workers → Employer page (Japanese)

Just your email address is enough to apply.

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Job number for this posting
13090-42031861

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This listing is information published on Hello Work Internet Service. Applications are made externally (at Hello Work). GloJob does not judge work eligibility.(Last checked: 2026/10/27)

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