グロジョブ
Hello Work Internet Service
株式会社UPP
IT · Kanagawa

Help Desk for Overseas Customer Systems

〒231-0062 神奈川県横浜市中区桜木町1丁目101番地1 クロスゲート7階
Kanagawa Yokohama-shi Naka-ku
Monthly
¥250,000–¥300,000
Employment type
Permanent employee
Working hours
9:00〜18:00
Annual holidays
125 days

Can I apply for this job?

Visa Status

This Hello Work listing does not state which residence status it is open to.

Check if your visa works — 1 minute
Japanese
Not listed
Experience

Experience required

英語・日本語(読み・書き・日常会話レベル)ヘルプデスク経験

Foreign Staff
Not listed

For anything not listed, you can ask the employer directly by email.

This job listing has been automatically translated by AI. The Japanese version is the authoritative text. All compensation is paid in Japanese Yen (JPY).
Full social insurancePay raisesTransport paid

Just your email address is enough to apply.

Application deadline2026/10/31
Posted date2026/08/06
Job no.14010-38742761
In short
Plain language · auto-generated
This is a IT & engineering job. Weekends off, with 125 days off per year.

Job description

海外顧客システムのヘルプデスク 案件管理、会議開催、進捗情報報告 英語⇔日本語での会話・メール文・資料作成など 変更範囲:変更なし

Pay & allowances

Base salaryBase (monthly avg.) or hourly: ¥250,000–¥300,000
BonusNo
Pay raiseYes
Fixed overtime payNo
Commuting allowanceActual cost covered (no cap)
Pay cut-off dayEnd of month
PaydayEnd of following month

Work style

Working hoursHours 1: 9:00–18:00
Break time60 min
OvertimeYes (avg. 10h/month) / No special clause (Art. 36 agreement)
Days offSat, Sun, Public holidays, Others / 10 days paid leave after 6 months
Annual holidays125 days

Employment & contract

Employment typePermanent employee
Employment periodNo fixed term
Trial periodYes (6 months; same conditions as regular employment)

Benefits & welfare

Insurance enrolledFull social insurance (health, pension, employment, accident)
Retirement allowanceNo
Dormitory / company housingNo
Benefits

・グループ会社のエステ事業のコラーゲンマシンカブセル無料利用 ・グループ会社の音楽事業の海外ミュージシャンの日本公演ライブ 無料 ・グループ会社の音楽事業の国内DJイベント参加無料

Commute by carNot allowed

Apply & selection

Experience required

必要な経験・知識・技能等必須 英語・日本語(読み・書き・日常会話レベル)ヘルプデスク経験

Licenses / qualifications

免許・資格名TOEIC(730点~) 必須 日本語検定2級 あれば尚可 中国語検定2級 あれば尚可 ドイツ語技能検定2級 あれば尚可

Number of openings1 (expansion)
Selection methodInterview (1 planned), Document screening
Result notificationafter document screening / after interview / documents: within 10 days of receipt / interview: within 10 days

About the company

株式会社UPP
Business activities

システムエンジニアリングサービス

Company features

社員の福利厚生の充実に力を入れています。 社員とのコミュニケーションを大切にし、一人ひとりに寄添ったサ ポートを行っています。少人数ならではの風通しの良い会社です。

Number of employeespart-time: 0
Capital¥100,000
Year founded2024

Other info (from job posting)

No referral letter required for online self-application.

Some free-text details (such as special notes or the reason for age restrictions) may still appear in the original Japanese until an accurate translation is confirmed, since translating them out of context could distort their meaning.

Check before you apply

  • Whether your residence status permits this kind of work
  • Whether the pay, hours, and days off match your wishes
  • How to apply and what documents are needed (Hello Work may require a referral letter)
  • If applying with the Specified Skilled Worker visa: the company needs to prepare to accept SSW workers (support system, notifications, etc.). When applying or inquiring, ask whether they plan to accept SSW workers

GloJob does not judge work eligibility or visa suitability. Please make the final confirmation yourself, with the employer and a professional.

For employers: see here for information on hiring international talent and preparing to accept SSW workers → Employer page (Japanese)

Just your email address is enough to apply.

How to apply for a Hello Work job

Applying can be a bit complicated — check the steps here.

Applying for Hello Work jobs works a little differently. Check the steps below. You apply through Hello Work itself — GloJob does not apply or act as an agent for you.

Job number for this posting
14010-38742761

Search this number on the official Hello Work website to find this job.

There are three ways to apply

  1. Online self-application (from home — the easiest)

    Apply directly to the employer from your Job Seeker My Page (created with an email address). This works only for jobs marked "Online self-application: accepted." In My Page, search the job number → "Self-apply" → write your reason for applying, attach your résumé, and send. No referral letter is needed.

  2. Online referral

    Requires a Job Seeker My Page and job-seeker registration at a Hello Work office. Contact Hello Work, receive a referral online, and check the referral letter in My Page.

  3. Get a referral letter at the counter

    Visit your nearest Hello Work office, register as a job seeker and have a consultation, get a referral letter, and submit it to the employer (in person or by mail).

※ Whether "online self-application" is available differs by job. Check the "Online self-application accepted" field on the official Hello Work page.

If you're worried about Japanese (free, with interpreters)

Foreign Employment Service Centers (Tokyo, Nagoya, Osaka, Fukuoka) and foreigner corners at Hello Work offices nationwide have interpreters who help — free of charge — with writing application documents and procedures in English, Chinese, and other languages.

This listing is information published on Hello Work Internet Service. Applications are made externally (at Hello Work). GloJob does not judge work eligibility.(Last checked: 2026/08/07)

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