グロジョブ
Hello Work Internet Service
株式会社 ソリューション東日本
IT · Kanagawa

カスタマーサポートスタッフ(正)

〒220-6008 神奈川県横浜市西区みなとみらい2-3-1 クイーンズタワー A8F
Kanagawa Yokohama-shi Nishi-ku
Monthly
¥245,000–¥289,600
Employment type
Permanent employee
Working hours
9:00〜18:00
Annual holidays
120 days

Can I apply for this job?

Visa Status

This Hello Work listing does not state which residence status it is open to.

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Japanese
Not listed
Experience
Not listed
Foreign Staff
No record of hiring foreign workers listed

For anything not listed, you can ask the employer directly by email.

This job listing has been automatically translated by AI. The Japanese version is the authoritative text. All compensation is paid in Japanese Yen (JPY).
Bonus availableFull social insurancePay raisesTransport paid

Just your email address is enough to apply.

Application deadline2026/11/30
Posted date2026/09/15
Job no.14010-45346661
In short
Plain language · auto-generated
This is a IT & engineering job. Weekends off, with 120 days off per year.

Job description

機器やサービスを導入いただいているお客様へのサポート業務をお 任せします。 機器類の使用方法の相談を受けたり、お悩み事をヒアリングし営業 部や工事部と協力しながらサポートしていくお仕事です。 専門的なサポートは営業部や工事部など各専門部署より行います。 また、入社後はメーカー研修、先輩社員との同行訪問からスタート 予定です。

【主な職務内容】・リストから訪問計画を作成し、社用車にて現地訪問 ・ご利用状況やお悩み事のヒアリング ・報告書の作成、専門部署との共有 ・慣れてきたら障害発生時の一次対応 「変更範囲:変更なし」

Pay & allowances

Base salaryBase (monthly avg.) or hourly: ¥175,000–¥190,000
BonusYes (2 times/year)
Pay raiseYes (¥0–¥10,000/month)
Fixed overtime payYes (¥25,300–¥29,900) / Notes: 固定残業代は残業の有無にかかわらず15時間分の 時間外労働を固定残業手当として支給。 超過分は別途支給。 実際の時間外労働の時間数の見込みや実績を示すものではない。
Commuting allowanceUp to ¥15,000/month
Pay cut-off day10th of each month
PaydayPaid on the 25th

Work style

Working hoursHours 1: 9:00–18:00
Break time60 min
OvertimeNo special clause (Art. 36 agreement)
Days offSat, Sun, Public holidays, Others / Others: 年末年始、夏季 その他社内カレンダーによる / 10 days paid leave after 6 months
Annual holidays120 days

Employment & contract

Employment typePermanent employee
Employment periodNo fixed term
Trial periodYes (3 months; same conditions as regular employment)

Benefits & welfare

Insurance enrolledFull social insurance (health, pension, employment, accident)
Retirement allowanceNo
Dormitory / company housingNo
Commute by carNot allowed

Apply & selection

Licenses / qualifications

Ordinary driver's license required (Automatic transmission only acceptable)

AgeUnder 44 / career development / Reason: 職務経験不問
Number of openings2 (expansion)
Selection methodInterview (2 planned), Document screening
Result notificationafter document screening / after interview / documents: within 7 days of receipt / interview: within 7 days

About the company

株式会社 ソリューション東日本
Business activities

情報通信業、外国人材紹介業

Company features

実績を正当に評価する報酬制度があり、仕事とプライベートを支援 する企業。規模拡大に伴いやる気のある人材を募集。

Number of employeespart-time: 3
Capital¥34,000,000
Year founded2000

Other info (from job posting)

Those who apply through online self-application do not need a referral letter.

Some free-text details (such as special notes or the reason for age restrictions) may still appear in the original Japanese until an accurate translation is confirmed, since translating them out of context could distort their meaning.

Check before you apply

  • Whether your residence status permits this kind of work
  • Whether the pay, hours, and days off match your wishes
  • How to apply and what documents are needed (Hello Work may require a referral letter)
  • If applying with the Specified Skilled Worker visa: the company needs to prepare to accept SSW workers (support system, notifications, etc.). When applying or inquiring, ask whether they plan to accept SSW workers

GloJob does not judge work eligibility or visa suitability. Please make the final confirmation yourself, with the employer and a professional.

For employers: see here for information on hiring international talent and preparing to accept SSW workers → Employer page (Japanese)

Just your email address is enough to apply.

How to apply for a Hello Work job

Applying can be a bit complicated — check the steps here.

Applying for Hello Work jobs works a little differently. Check the steps below. You apply through Hello Work itself — GloJob does not apply or act as an agent for you.

Job number for this posting
14010-45346661

Search this number on the official Hello Work website to find this job.

There are three ways to apply

  1. Online self-application (from home — the easiest)

    Apply directly to the employer from your Job Seeker My Page (created with an email address). This works only for jobs marked "Online self-application: accepted." In My Page, search the job number → "Self-apply" → write your reason for applying, attach your résumé, and send. No referral letter is needed.

  2. Online referral

    Requires a Job Seeker My Page and job-seeker registration at a Hello Work office. Contact Hello Work, receive a referral online, and check the referral letter in My Page.

  3. Get a referral letter at the counter

    Visit your nearest Hello Work office, register as a job seeker and have a consultation, get a referral letter, and submit it to the employer (in person or by mail).

Whether "online self-application" is available differs by job. Check the "Online self-application accepted" field on the official Hello Work page.

If you're worried about Japanese (free, with interpreters)

Foreign Employment Service Centers (Tokyo, Nagoya, Osaka, Fukuoka) and foreigner corners at Hello Work offices nationwide have interpreters who help — free of charge — with writing application documents and procedures in English, Chinese, and other languages.

This listing is information published on Hello Work Internet Service. Applications are made externally (at Hello Work). GloJob does not judge work eligibility.Last checked: 2026/09/15

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